Privacy Policy(隱私政策)

Last Updated(最後一次更新): 10/2021

You acknowledge that you have read and understood this privacy policy. If you do not agree with this privacy policy, you must not use NSN GAMES Services. If you change your mind in the future, you may withdraw your consent to use of your personal information in accordance with this policy.

At NSN GAMES, we know your privacy is very important to you, so please take the time to carefully read our privacy policy. Our policy is designed to help you understand:

  1. What information do we collect about you;
  2. How will we use the information about you;
  3. Who do we share your information with;
  4. How long do we keep hold of your information;
  5. How can I exercise my rights over my information;
  6. Dispute Resolution;
  7. How will we notify you of changes;
  8. Contact Information.

This privacy policy applies to all NSN GAMES services that directly reference or link to this policy, but does not apply to NSN GAMES services that have separate privacy policies that do not incorporate this policy.

SECTION 1: WHERE WE ARE A DATA CONTROLLER

1. The Types of Personal Information We Use

This section describes the different types of personal information we collect and how we collect it. We will collect and use the following information about you:

2. How we use your personal information

We will use the information in the following ways:

Personal Information Use
Nickname We use this information to create your account for the Game in accordance with your request.
Social Connect Information:
- Facebook Name, Facebook ID
We use this information to:
  • Create your account for the Game in accordance with your request;
  • Share in-game photos on Facebook at your request.
Generated Open ID We generate this and use this to store your Game data (including level and progress) with your profile.
Game Play Statistics (Level, Score/s) We use this information to provide you with feedback and information about your gameplay and progress.
IP Address We use this information to improve our services, including the functionality of the Game.
Device ID, Device Information We use this information to:
  • Improve our services, including the functionality of the Game;
  • For security and verification purposes;
  • Identify and address bugs and assess game function for optimization;
  • Combat users registering for multiple accounts.
Advertising ID If you click on a link that advertises the Game, we store the Advertising ID for that advertisement with your profile.
Chat Data If you enable chat services (audio or text) then we will process such data in order to deliver your messages to other users.
Transaction Records: payments on Google Play or iOS App Store We use this information to maintain a record of your transaction history.
Customer Support Ticket ID & User Communications with Support We use this information to:
  • Improve our services;
  • Provide troubleshooting such as addressing and remediating technical issues and bugs.
Security-Related Information We use this information to:
  • For security and verification purposes;
  • Identify and address bugs and assess game function for optimization;
  • Solve game crashes and optimize compatibility of devices with the game;
  • Combat users registering for multiple accounts.
Survey Information and content of survey responses Stored for:
  • (a) If you provide your email as part of the survey, up to 6 months (in order for us to follow up with you) and then the data is anonymized;
  • (b) If you do not provide your email as part of the survey, up to 1 month and then the data is anonymized.

Analyze, Profile, and Segment

In all of the above cases and purposes, we may analyze, profile, and segment all collected data.

Legal Basis for Processing

If you are a resident of the European Union, we rely on a number of legal grounds to process information about you. For example, we will process information about you where we have your consent, where we have a legitimate interest to do so, where the processing is necessary for the performance of a contract with you, and where we have a legal obligation to process your information. For example, we rely on our legitimate interests to serve targeted marketing and on contractual necessity to process information when you create an account. To learn more about the legal grounds on which we rely to process your information for any particular purpose, please contact us via the options in the Contact & Complaints section below.

How We Share Your Personal Information

We share your personal information with selected third parties in and outside your country, including:

Data Retention

We will retain your personal information as described below (except if otherwise required to be retained by applicable law).

Personal Information Use
Nickname We use this information to create your account for the Game in accordance with your request.
Social Connect Information: WeChat Stored for the lifetime of your use of the Game (i.e., until account deletion in accordance with your request or you revoke access) and then deleted within 30 days.
Social Connect Information: Facebook Stored for the lifetime of your use of the Game, until account deletion in accordance with your request, upon which it will be deleted within 15 days. Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.
Game Play Statistics (Level, Heroes, Score/s) Stored for the lifetime of your use of the Game, until account deletion in accordance with your request, upon which it will be deleted within 15 days. Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.
Chat Communications (Audio message) Stored for 7 days on our servers and deleted automatically upon expiry of such period.
Chat Communications (Text) Stored for the lifetime of your use of the Game, until account deletion in accordance with your request, upon which it will be deleted within 7 days. Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.
OpenID Stored for the lifetime of your use of the Game, until account deletion in accordance with your request, upon which it will be deleted within 15 days. Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.
IP Address Stored for the lifetime of your use of the Game, until account deletion in accordance with your request, upon which it will be deleted within 15 days. Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.
Device ID, Device Information Stored for the lifetime of your use of the Game, until account deletion in accordance with your request, upon which it will be deleted within 30 days. Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.
Advertising ID Stored for the lifetime of your use of the Game, until account deletion in accordance with your request, upon which it will be deleted within 15 days. Where you do not request for account deletion, such data will be retained for 1 year after the Game is shut down, before it is deleted.
Transaction Records Stored for the lifetime of your use of the Game (i.e., until account deletion in accordance with your request) and then for the duration of any retention periods for which such data must be retained in order to comply with our legal obligations.
Customer Support Ticket ID & User Communications with Support Support data is deleted within 30 days of a lawful request from you for the erasure of such data (see the Erasure section of this privacy policy).
Security-Related Information Stored for the lifetime of your use of the Game, until account deletion in accordance with your request, upon which it will be deleted within 30 days.
Survey Information Stored for: (a) if you provide your email as part of the survey, up to 6 months (in order for us to follow up with you) and then the data is anonymized; or (b) if you do not provide your email as part of the survey, up to 1 month and then the data is anonymized.

Personal Information is kept until the end of its life cycle (as set out in the retention policy above). When destroying personal information, measures will be taken to make the personal information irrecoverable or irreproducible, and electronic files which contain personal information will be deleted permanently using a technical method which makes the files irreproducible.

In the event that the processing and retention period have terminated, but personal information is required to be retained continuously for other reasons including for the purposes as prescribed under applicable laws, the relevant personal information will be stored and maintained separately from other types of personal information. If you require us to destroy your personal information before the end of its life cycle (as set out in the retention policy above), we will destroy your personal information in accordance with local laws.

Section 2: Your Rights

This section (“Your Rights”) applies to users that are located in the European Economic Area only. You have certain rights in relation to the personal information we hold about you. Some of these only apply in certain circumstances (as set out in more detail below). We must respond to a request by you to exercise those rights without undue delay and at least within one month (though this may be extended by a further two months in certain circumstances). To exercise any of your rights, please email us at wuzp@nsn592.com.

  1. Access
    You have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your Game account and by contacting wuzp@nsn592.com. If you believe we hold any other personal information about you, please email us at wuzp@nsn592.com.

  2. Portability
    You have the right to receive a copy of certain personal information we process about you. This comprises any personal information we process on the basis of your consent (e.g., certain survey information) or pursuant to our contract with you, as described in the section “How We Use Your Personal Information.” You have the right to receive this information in a structured, commonly used, and machine-readable format. You also have the right to request that we transfer that personal information to another party.
    If you wish for us to transfer such personal information to a third party, please ensure you detail that party in your request. Note that we can only do so where it is technically feasible. Please note that we may not be able to provide you with personal information if providing it would interfere with another’s rights (e.g., where providing the personal information we hold about you would reveal information about another person or our trade secrets or intellectual property).

  3. Correction
    You have the right to correct any personal information held about you that is inaccurate. You can access the personal information you have made available as part of your account by logging into your Game account. If you believe we hold any other personal information about you and that information is inaccurate, please email us at wuzp@nsn592.com.

  4. Erasure
    You can delete your account, or remove certain personal information, by logging into your Game account. If there is any other personal information you believe we process that you would like us to erase, please email us at wuzp@nsn592.com.
    You may request that we erase the personal information we hold about you in the following circumstances: